Returns & Exchanges

At Lume, we want you to love your glow; if you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund or exchange. Please ensure items are returned in their original packaging to maintain our high standards of sustainability.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the beauty products in their original box and include the packing slip to ensure our team can identify your return quickly.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.